Senior Product Manager at Twilio

At Twilio, I focused on customer onboarding, product-led growth (PLG), and API experience. Key achievements:

• Developed onboarding strategies that improved user activation rates.
• Led API enhancements to streamline integrations for developers.
• Advocated for data-driven prioritization, ensuring product decisions were backed by customer insights.
• Partnered with Security & Compliance teams to maintain HIPAA and GDPR compliance while enhancing customer experience.